FAQ

Frequently Asked Questions

Have a question about Hala Jewelz? Find your answers below.

Is Hala Jewelz jewelry real gold?

Our pieces are crafted from high-quality gold-plated sterling silver and solid gold options. Each product page specifies the exact material used so you always know exactly what you're buying.

How do I care for my Hala Jewelz pieces?

Keep jewelry away from water, perfume, and sweat. Store in the included pouch when not wearing. Clean gently with a soft dry cloth. With the right care, your pieces will stay beautiful for years.

Do you offer free shipping?

Yes! We offer free shipping on all orders over ₹500. Express and international shipping options are available at checkout.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, undamaged, and in original packaging. Contact us at our support email with your order number to initiate a return.

How long does delivery take?

Standard delivery takes 5–7 business days within India. Express delivery options (2–3 business days) are available at checkout. International orders typically arrive within 10–14 business days.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking number via email and WhatsApp. You can also view your order status anytime in your account dashboard under My Orders.

Do you offer gift wrapping?

Yes! All Hala Jewelz orders come beautifully packaged. If you're sending a gift, leave a note at checkout and we'll include a handwritten message card at no extra charge.

How do I find my ring size?

Use a measuring tape or thin strip of paper to measure around the base of your finger in millimetres, then divide by 3.14 to get the diameter. We include a full size guide on every ring product page.